How subscriptions, renewals and cancellation work.

Monthly subscriptions

Starter, Pro and Business are monthly subscriptions. Consumer prices are final and are not increased at checkout. Renewal is automatic at the end of the current period unless cancelled before the next renewal date.

The renewal date and plan status are visible in the app's billing section after signing in.

Automatic renewal

• renewals use the payment method saved in the billing profile managed through Stripe;
• each new cycle grants the processing minutes included in the subscribed plan;
• charge history, invoices and payment status remain available in the app's billing area.

Cancelling renewal

• self-service cancellation is available through the app's billing portal;
• cancellation stops future renewals but does not retroactively cancel an already paid period, unless required by law;
• plan features remain available until the end of the already billed cycle;
• unused monthly minutes expire at the end of the cycle; purchased top-up minutes remain available.

Top-ups and one-off purchases

A top-up adds 500 processing minutes for a final price of €12. It is available on the Free plan, never expires and does not extend an existing subscription's renewal cycle.

Once credited, a top-up appears in the billing history and remains linked to the purchasing account.

Upgrades, downgrades and processing minutes

• a paid upgrade immediately starts a full new cycle on the higher plan;
• a downgrade takes effect at the next renewal;
• each processing run consumes the recording's duration rounded up to the next minute, regardless of speaker diarization;
• the first summary is included; each subsequent regeneration uses 5 minutes.

Payments and invoices

The billing portal lets you update your card or other payment method, check plan status, view invoices and review account charges.

For duplicate charges, billing anomalies or service failures attributable to Verbale.ai, we investigate the payment and account concerned. We may request the minimum information needed to identify the reported event and reconstruct the billing history.

Getting billing support

Use the Stripe customer portal in the app to manage renewals, cards, upgrades, downgrades or cancellation yourself. For questions about invoices, charges, top-ups or ending a plan, email [email protected].

If possible, include your account email, a description of the problem and the approximate payment date to speed up the investigation.